PROBLEMS WITH MY ORDER
My Order hasn't arrived.
Please log in to DPD to track your order (you will be supplied a link with your confirmation email), there are no tracking facilities on londonclock.com. From here you will be able to find out where your parcel is and if it has been delayed, then why.
I have issues with my order
Please contact our support team at firstname.lastname@example.org stating the details of your order and we will try our best to resolve the issue for you.
I haven't received my confirmation email
Please contact our support team at email@example.com stating the details of your order, we will check your order on our system and send you your confirmation.
What are your hours of operation
Our customer service team is available 8.45am - 5:00pm Monday - Friday. If you have a question outside of those hours we will reply as soon as possible.
PROMO CODES & PLACING AN ORDER
I am finding it hard to place my order
If you are struggling to place your order on londonclock.com please get in touch and we can take your order over the phone, 01622 716000
To get your order completed as quickly as possible please have the following details to hand when you call:
- Billing & Shipping address
- Card Details
- The items you wish to order
I have a promo code but don't know how to use it
In your shopping bag there is an option to add your code found beneath the 'Checkout Securely' button.
My promo code isn't working
If your promo code isn't working there may be a number of reasons for this:
- You can only apply one promo code at a time this includes promotional offers on the website. Therefore if there is already a promotion running, say a product has 10% off, then you will not be able to apply further discount to the item.
- Your promo code has expired. Please checkout the details of your promo code.
- You have entered it incorrectly.
I saw an offer on another site but it isn't available on londonclock.com
Please send us the link to the offer at firstname.lastname@example.org.
DELIVERY & SHIPPING
How much does delivery cost?
£3.95 - Free delivery over £50 for UK. Delivery costs can vary over time. International delivery information found here.
How will you ship my order?
DPD next working day. Orders received before 1.30pm will be dispatched the same day.
Can I track my order?
You will be emailed a DPD tracking number once your order has been collected.
How long does delivery take?
Same dispatch if ordered before 1.30pm, this can vary during peak times. UK mainland deliveries DPD next day. Highlands and Islands DPD 2 - 5 working days (postcode dependant).
Can I specify a day for delivery?
If you provide us with your contact details you can do the following:
> Request goods to be left safe
> Deliver to neighbour
> Collect from depot
> Change delivery day
> Upgrade delivery
RETURNS & REFUNDS
Can I return an item for a refund or exchange?
Yes, within 14 days of purchase for a full refund or 30 days for an exchange.
How do I return a product bought at londonclock.com?
Please log into your account, returns can easily be processed in the returns tab. If you do not have an account please contact email@example.com.
More information on our returns policy please click here
WARRANTIES & REPAIRS
I have received a faulty item
Please login to your account to file a return or contact our support team stating the details of your order along with a description and a photo of the item, firstname.lastname@example.org.